RETURN POLICY

You can cancel your order — but only before it ships. Here’s exactly when that cutoff happens: you must submit your cancellation request before the item enters production or before it is dispatched. If you act within that window, we issue a full refund. Once shipped, cancellation is no longer possible.

Return Within 14 Days — If You’ve Changed Your Mind

You may return an item for a change of mind, provided you initiate the return within 14 days of the delivery date. To qualify, you must ensure the item is unused, in original condition, and packed in its original packaging. You’ll also need to supply your receipt or proof of purchase. We handle the rest — no restocking fees apply.

Get a Full Refund for Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect due to an error on our end, we cover the full cost of return shipping — you don’t pay a cent. You still need to email us first at cs@cresomall.com to obtain the designated return mailing address. Do not send returns directly to the manufacturer.

What We Don’t Accept

We do not accept returns for custom-made or personalized items. These are produced exclusively for your order and cannot be resold. All other eligible returns must meet the 14-day deadline and the condition requirements listed above.

How Refunds Work

We process refunds only after your returned package arrives at our facility and passes inspection. Once confirmed, we credit the full amount to your original payment method — no exceptions, no delays beyond 7 days. You handle initiating the return; we handle the refund, on time and in full.

What to Do If Your Refund Is Delayed

First, check with your credit card provider or bank — refunds sometimes take additional time to appear on your statement. If it’s been more than 7 days since we confirmed receipt of your return package, and your bank confirms no deposit has been made, reply to this email with your order number. We’ll trace it immediately.