FAQS

Because tracking is initiated the moment your package leaves our facility, a shipping confirmation email containing a live tracking link is sent to you automatically — your access to real-time updates on the carrier's transit network activates instantly.

Because orders enter fulfillment processing immediately after they are confirmed, modifying details post-submission is operationally constrained; if your order has not yet entered packing or shipping phase, the CRESOMALL fulfillment team may adjust delivery details — otherwise, changes cannot be accommodated once packed, sorted, or dispatched.

Because eligibility for returns depends strictly on product condition and category, only items in original condition — with no signs of wear and all original tags attached — qualify for return; clearance or final sale items are excluded by policy and remain non-returnable.

Because we do not offer direct item-for-item exchanges, returning an item triggers a verification process upon receipt at our facility — once verified, a refund is issued in accordance with our return guidelines, enabling you to repurchase freely, whether for a different size or entirely new style.

Because inventory restocking follows demand-driven replenishment cycles, out-of-stock items are frequently replenished within a few weeks — entering your email address on the product page initiates automatic notification the moment the item is restocked.

Because address corrections require intervention before logistics routing begins, contacting our support team at cs@cresomall.com immediately gives the CRESOMALL support team the opportunity to update delivery details — this window closes permanently once the order is packed, sorted, or dispatched.

Because resolution for damaged, faulty, or incorrect items requires timely documentation and verification, you’ll need to email cs@cresomall.com within 30 days of receiving your package — including your order number, product name or code, brief description of the issue, and clear photographs — after which our support team will review and respond accordingly.

Because discount codes must be applied at checkout to align with promotional system logic, submitting an order without one means the promotion wasn’t captured in the transaction record; if you forgot to apply your code, reach out right away with your order number and promotional code — we’ll look into your order status and respond based on feasibility, though adjustments cannot be guaranteed after checkout is completed.